Rejuvenate Clinics Salon Terms And Conditions


These Terms and Conditions are the standard terms which apply:


  • to provision to customers of any Services (as “Services” is defined in Clause 1 below) by the Clinic, namely Rejuvenate Clinics.

  • where the customer is a “Consumer” as defined by the Consumer Rights Act 2015.


1. Definitions and Interpretation


1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:


“Business” means any business, trade, craft, or profession carried on by You or any other person/organisation;

“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of the Clinic who receives Services for the customer’s personal use and for purposes wholly or mainly outside the purposes of any Business;

“Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

“Clinic/We/Us/Our” means Rejuvenate Clinics whose place of business and contact address is the same address as above and includes all employees and agents of the Clinic;

“Services” means any and all of the treatments, facilities, services, products and other goods and materials which we provide/use; and

“You/Your” means an individual who is a customer of the Clinic.


1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:

1.2.1 “these Terms and Conditions” is a reference to these Terms and Conditions; and

1.2.2 Clause or sub-Clause is a reference to a Clause of these Terms and Conditions;

1.3 The headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions;

1.4 Words signifying the singular number shall include the plural and vice versa; and

1.5 References to any gender shall include the other gender.

2. Appointments

2.1 The Services which We offer are only available by appointment. You may book an appointment in person at the Clinic, by phone, email or through the Clinic’s website.


2.2 Your request for a booking for an appointment will be an offer, but whether We accept any booking will be for Us to decide in Our discretion. Only if and when We tell You that We accept Your request for a particular appointment, will there be a binding contract between You and Us.  If You wish to make a booking for two or more appointments by means a single booking and in Our discretion We accept that booking, Our contract with You will be for all of the appointments concerned;

2.3 When You book an appointment, We may require You to pay Us a deposit  some or all of which We will be entitled to keep as set out in sub-Clause 2.7 below if You later cancel the appointment without giving Us prior notice of at least 24 Hours notice. Deposits shall be equal to [no more than] 20% of the price of the Services required;

2.4 We will not reserve or guarantee any particular date and/or time which You request for any Services unless You book an appointment for that time/date; 

2.5 If You know You are going to be late for an appointment, You should contact Us to tell Us.  If You arrive later than 15 minutes after an appointment time, We will try to provide the Services You have booked but if We decide that We cannot, the appointment will be treated as cancelled without notice by You and, if We then decide to make a charge for that appointment cancelled without notice, sub-Clause 2.7 below will apply;

2.6 You may cancel an appointment without charge if You give Us at least 24 hours prior notice of the cancellation, and if You do so We will refund to You any sum (including, but not limited to any deposit) You paid in advance;

2.7 If You do not give Us at least 24 hours prior notice of cancellation of an appointment, We will be entitled to charge You for any net financial loss that We suffer due to Your cancellation but not more than 20% of the full price of the appointment.  We will be entitled to deduct that charge from any sum (including, but not limited to any deposit) You paid in advance, and We shall refund the balance to You;

2.8 If, due to exceptional circumstances including, but not limited to, illness, accidents and bereavement, You cancel an appointment without giving Us at least 24 hours prior notice, We will of course consider the circumstances and in Our discretion decide whether to waive any charge for late cancellation that We are entitled to make under sub-Clauses 2.5 and 2.7;

2.9 We may cancel an appointment booked by You at any time before the time and date of that appointment in the following circumstances:

2.9.1 The required personnel and/or required materials necessary for the provision of the Services are not available; or

2.9.2 An event outside of Our reasonable control; or

2.9.3 We find that you are not a “Consumer” (as defined in Clause 1 above);

If We cancel an appointment in such circumstances We will refund to You in full any deposit or other advance payment that You have made to Us for that appointment;

2.10 We will use all reasonable endeavours to start the Services at the appointment time which You have booked, but the start may be delayed by overrun of a previous appointment or by other circumstances. If a delay to the start is at least 30 minutes’ or, if at any time before or after You arrive for an appointment We notify You that there will be a delay of at least that time, You may cancel the appointment and We will refund to You in full any deposit or other advance payment that You have made to Us for that appointment; and

2.11 Where the contract We make with You is not made on Our premises, the Regulations give You the rights set out in this sub-Clause 2.11, and they will be in addition to the rights given to You by the above provisions of this Clause 2. You may for any reason cancel a booking during the 14 day period after We accept that booking, but if the booking includes any appointment(s) on a date which is before the end of that period, and if You have expressly requested Us to provide any Services at that or those appointment(s) and We do so, You may not cancel that or those requested appointment(s) and You must pay for them in accordance with Clause 3, and You may only cancel any other appointment(s) covered by that booking. If You request that Your booking be cancelled, You must confirm this in any way convenient to You. If You cancel as allowed by this Sub-clause 2.11, and You have already made any payment(s) to Us for the booking, We will refund the payment(s) to You within 14 days of receiving Your cancellation less the amount due for the appointment(s) covered by that booking that You have attended.


3. Fees and Payment

3.1 You must pay in accordance with Our Price List for all Services on completion of those that We have fully and correctly provided to You;

3.2 You may pay Us for Services (and for any deposit or other advance payment on account of that payment) using any of the following methods:

3.2.1 cash; or

3.2.2 debit card; or

3.2.3 gift voucher for a percentage of whole cost of your treatment

3.3 We may alter Our prices without prior notice, but if the price of any Services increases between the time when You book an appointment and the date of the appointment, the price increase will not apply to Your appointment for those Services on that date; and

3.4 All prices of Services shown in the Price List are inclusive of VAT.

4. Eligibility for Treatment

4.1 You confirm that, in connection with your request(s) to receive any Services from Us, You are and will be a “Consumer” as defined in Clause 1 above;

4.2 We will not provide certain treatments to You unless You are aged 18 or over. We may require evidence of Your age for that purpose;

4.3 We will not provide certain treatments to You if You are aged under 18 unless You have parental consent. We may require evidence of Your age for that purpose;

4.4 We will carry out a full consultation, which includes a test patch, with all clients 2 to 4 weeks prior to any treatment to ensure suitability. No treatment is carried out without this taking place.

4.5 If You have a medical condition, certain treatments may be unsuitable for You.   We advise You to tell Us of any medical condition or on-going medical treatment when You book an appointment.  If You do not tell Us at that time We will be entitled not to provide a treatment (or part of it) and to treat the appointment (or the affected part of it) as cancelled by You without notice, in which case We may make a charge to You for the cancelled appointment (or part of it) as set out in sub-Clause 2.6 above;

4.6 If You suffer from any allergy or a skin condition, as set out in Clause 4.4 above; We will require You to take a patch test before We provide certain treatments; We will undertake a full consultation ahead of all treatments to ascertain suitability for treatment

4.7 We advise You not to have any waxing and/or facial treatments immediately before or after heat treatments or exercise.

4.8 We will not provide any treatments to anyone who is pregnant, or breast feeding


4.9 You confirm that you have read and understood our Treatment Contraindications page

5. Clinic Rules

We do not permit You to:

5.1 smoke or make or receive mobile phone calls at the Clinic’s premises

5.2 all treatments must be attended alone or by prior arrangement with the clinic

6. Gift Vouchers

6.1 Gift vouchers are available from the clinic reception desk;

6.2 Gift vouchers are available in multiples of £10 and / or for specific treatments;

6.3 Gift vouchers are valid either for the period specified on the gift voucher or, where no period is specified, 18 months from date of purchase

6.4 Gift vouchers may be redeemed only for treatments or products which We provide at the Clinic and may not be redeemed partly or wholly for cash.

7. Limitation of Liability

7.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when Our  contract with You is created.  We will not be responsible for any loss or damage that is not foreseeable;

7.2 We provide or sell all Services to You only for Your personal and private use/purposes.  We make no warranty or representation that products, or other goods or materials that We provide or sell to You are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale).  We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity;

7.3 Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation;

7.4 Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under:

7.4.1 the Consumer Rights Act 2015;

7.4.2 the Regulations;

7.4.3 the Consumer Protection Act 1987; or

7.4.4 any other consumer protection legislation

as that legislation is amended from time to time.

For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standard Office.

8. Changes to Terms and Conditions

We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.

9. How We Use Your Personal Information (Data Protection)

We will only use Your personal information as set out in Our Privacy Notice

10. Regulations

We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before We accept Your request to make a booking) except where that information is already apparent from the context of the transaction. We have included some information itself in these Terms and Conditions for You to see now, and We will make more detail available to You before We accept Your request to make a booking and as part of any pre-treatment suitability assessment. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.

11. Information

As required by the Regulations:


11.1 all of the information described in Clause 10; and

11.2 any other information which We give to You about any Services or the Clinic which You take into account when deciding to make a booking or when making any other decision about the Services;


will be part of the terms of Our contract with You as a Consumer

12. Complaints

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about Our Services or any other complaint about the Salon or any of Our staff, please raise the matter with Emma Clough who can be contacted at the Clinic directly or via the website.


13. No Waiver

No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.

14. Severance

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

15. Law and Jurisdiction

15.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales

15.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 15.1 above takes away or reduces your rights as a consumer to rely on those provisions.

15.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.




  1. By entering the promotion, entrants confirm that they have read and agree to be bound by these terms and conditions and all rules and guidelines applicable to the use of Instagram, including the rules located at

  1. Promoter: The Promoter is Rejuvenate Clinics Nantwich, within Essence Beauty, 23-25 Welsh Row, Nantwich, CW5 5ED.

  1. How to enter:

    1. To enter this promotion, entrants must follow @rejuvenateclinics on Instagram, like the post and tag a friend in the comments on the relevant post then subscribe to the email marketing at For Facebook like and share our page then subscribe to email marketing at  

    2. Entrants must be UK residents, aged 18 years or over. This promotion is not open to any employees of the Promoter or any of their affiliate companies, their families, agents or anyone else connected with this promotion.

    3. One entry allowed per person. Entries submitted on behalf of another person will not be accepted and joint submissions are not allowed. Incomplete, illegible, misdirected or late entries will not be accepted.

    4. If applicable, copyright in all entries shall belong to the Promoter. Entries shall not be returned to entrants.

    5. No purchase is necessary, however internet access is required.

  1. Promotion Period: The promotion is open to entries from 00.00 BST on 1st April 2021 until 23.59 BST on 30th April 2021.

  1. Prize:

    1. The promoter is offering entrants the chance to win £1000 of skincare treatments at the Nantwich clinic. Please note a consultation is required to design a bespoke treatment plan and confirm suitability for laser IPL treatment. The prize is bound by treatment contraindications found on

    2. There is one prize only to be won.

    3. The prize is non-refundable, non-transferable and non-exchangeable and there is no cash alternative offered. The Promoter reserves the right to offer an alternative prize of equal or greater value.

  1. How is the winner selected and notified:

    1. The winner will be randomly selected from all valid entries received during the Promotion Period by an independent person, or under the supervision of an independent person.

    2. The winner will be contacted within 2 days of the draw via Instagram Direct Message/ comment on the original entry using the contact details provided with their entry and will be asked to provide their full name and address. If a winner declines a prize or fails to respond within the required period, they forfeit any right to the prize. If a winner fails to respond within 4 days of this initial contact, a redraw will take place from the remaining valid entries to select a new winner. A winner may be required to submit valid identification before receiving their prize.

  1. The Promoter reserves the right to discount any inappropriate or offensive entries and to disqualify any entries if the Promoter, at its sole discretion, believes that there has been an attempt to manipulate or tamper with the operation of the promotion (including, without limitation, by setting up multiple Instagram accounts in order to submit multiple entries).

  1. In the event of unforeseen circumstances or circumstances outside its reasonable control, the Promoter reserves the right to modify or discontinue, temporarily or permanently, this promotion without prior notice.

  1. Entrants agree to be bound by the decisions of the Promoter, which are final in all matters relating to the promotion. No correspondence will be entered into in respect of the Promoter’s decisions.

  1. The Promoter does not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries. The Promoter does not accept any responsibility for any infringement of any third party intellectual property rights caused by entrants entering this promotion.

  1. Nothing in these terms excludes the Promoter’s liability for death or personal injury caused by its negligence or for fraud, or any other liability that the Promoter may not exclude by law.  Subject to that, the Promoter and its associated companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits) expense or damage which is suffered or sustained in connection with this promotion or accepting or using any prize, including any loss incurred as a result of any delay and/or failure to perform any obligation to the winner or other entrants that is caused by:

    1. technical problems of any kind which may limit or prevent any person's participation in the promotion;

    2. any loss or damage arising from or in connection with the allocation or enjoyment of a prize;

    3. any act or omission of any third party, particularly any third party involved in the provision of services relevant to the prize; or

    4. any other events beyond the Promoter's control that may cause the promotion to be disrupted or corrupted or may lead to loss of, or damage to, the winner or to the prize.

  1. If any of these terms and conditions are found by a court or regulator to be invalid or unenforceable the remaining other provisions shall continue to apply.

  1. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook, Instagram or any other social media channel.  By entering, entrants acknowledge that Facebook and Instagram do not bear any responsibility for this promotion and, to the maximum extent permitted by law, entrants release Facebook and Instagram from any liability whatsoever in connection with this promotion. All information entrants provide when they enter the promotion is provided to the Promoter and not to Facebook, Instagram or any other social media channel.

  1. The Promoter shall use entrants’ personal data for the purposes of carrying out the promotion, and in the case of winner’s data, as set out in the Promoter’s privacy notice available at and further explained in the following paragraphs.

  1. Subject to the winner’s rights under applicable data protection legislation, the Promoter shall be entitled to use and feature the name of the £1000 treatment giveaway winner for publicity purposes and winners agree that they will participate in any reasonable publicity arranged by the Promoter or its agencies.

  1. The Promoter will make the winner’s surname and county of residence available on request to anyone who sends a stamped self-addressed envelope to the Promoter within 10 weeks of the end of the Promotion Period, as required by the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (the “Code”). The Promoter may also be asked to provide the same details to the Advertising Standards Authority (“ASA”) who publish and enforce the Code.  This use of the winner’s data is necessary for the Promoter’s legitimate interests in complying with the Code.  Winners who do not wish the Promoter to disclose these details to members of the public who request them, should let the Promoter know as soon as possible by emailing:  Winners may also object to the disclosure to the ASA by emailing the same address, giving reasons.  The Promoter will take these reasons into account if the ASA asks for the winners’ details. Please note, however, that the Promoter may nevertheless still be required to disclose this information to the ASA. This may happen where, for example, the Promoter is required to demonstrate that a valid award took place.

  1. These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties agree that any dispute or action arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England.